tag:status.greatminds.org,2005:/historyGreat Minds Status - Incident History2024-03-29T01:22:59-04:00Great Mindstag:status.greatminds.org,2005:Incident/202290622024-03-13T22:00:56-04:002024-03-13T22:00:56-04:00Great Minds Planned Maintenance for March 13th, 2023 starting at 8:00pm Eastern<p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>22:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>20:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>18:58</var> EDT</small><br><strong>Scheduled</strong> - Great Minds will be conducting maintenance to content "short links" (witeng.link, phdsci.link, and eurmath.link URLs) on March 13th, between the hours of 8:00pm - 10:00pm Eastern. No downtime for the Digital Teacher Editions overall is expected, though there may be a brief window where the shortened links are impacted. Updates will be made to the status page as the work is completed.</p>tag:status.greatminds.org,2005:Incident/201681342024-03-06T21:12:46-05:002024-03-06T21:12:46-05:00Great Minds Planned Maintenance for March 6th, 2023 starting at 8:00pm Eastern<p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>21:12</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>20:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>11:34</var> EST</small><br><strong>Scheduled</strong> - Great Minds will be conducting maintenance to content "short links" (witeng.link, phdsci.link, and eurmath.link URLs) on March 6th, between the hours of 8:00pm - 10:00pm Eastern. No downtime for the Digital Teacher Editions overall is expected, though there may be a brief window where the shortened links are impacted. Updates will be made to the status page as the work is completed.</p>tag:status.greatminds.org,2005:Incident/198611352024-01-30T19:00:29-05:002024-01-30T19:00:29-05:00Great Minds Planned Maintenance for January 30, 2023 starting at 6:00pm Eastern<p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>19:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>18:01</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>15:33</var> EST</small><br><strong>Scheduled</strong> - Great Minds will be conducting maintenance that will impact Reports/Analyze on the Digital Platform on January 30th, between the hours of 6:00pm - 7:00pm Eastern. A brief period of downtime to Reports/Analyze specifically is expected during this window. Updates will be made to the status page as the work is completed.</p>tag:status.greatminds.org,2005:Incident/194410262023-12-19T01:31:09-05:002023-12-19T01:31:09-05:00Great Minds Planned Maintenance for December 19, 2023 starting at 12:30am Eastern<p><small>Dec <var data-var='date'>19</var>, <var data-var='time'>01:31</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>19</var>, <var data-var='time'>00:31</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>13:45</var> EST</small><br><strong>Scheduled</strong> - Great Minds will be conducting maintenance that will impact greatminds.org, EM Navigator, Digital Teacher Editions and links in InSync/Affirm to Digital Teacher Editions on December 19th, between the hours of 12:30am - 1:30am Eastern. Downtime is expected during this window. Updates will be made to the status page as work is completed.</p>tag:status.greatminds.org,2005:Incident/194224432023-12-19T00:00:32-05:002023-12-19T00:00:32-05:00Great Minds Planned Maintenance for December 18, 2023 starting at 7:00pm Eastern<p><small>Dec <var data-var='date'>19</var>, <var data-var='time'>00:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>18</var>, <var data-var='time'>19:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>18:22</var> EST</small><br><strong>Scheduled</strong> - Great Minds will be conducting maintenance that will impact the Digital Platform on December 18th, between the hours of 7:00pm - 12:00am Eastern. Some downtime or parts of the Digital Platform not working are expected during this window. Updates will be made to the status page as work is completed.</p>tag:status.greatminds.org,2005:Incident/194294672023-12-13T13:47:06-05:002023-12-13T13:47:06-05:00Assessments Failing to Load or Student Attempts Failing to Save<p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>13:47</var> EST</small><br><strong>Resolved</strong> - Learnosity has just confirmed the incident has been resolved and they continue to monitor their services. Great Minds is doing some additional testing on assessments but initial checks have been positive. This incident is being updated to resolved.<br /><br />The incident can be reviewed here - https://status.learnosity.com/incidents/31nr16q1qr8l</p><p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>13:36</var> EST</small><br><strong>Update</strong> - The latest update from our partner, Learnosity, is that services are starting to restore. We continue to monitor their status page for an update that the incident is completely resolved. <br /><br />The incident can be tracked here - https://status.learnosity.com/incidents/31nr16q1qr8l</p><p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>11:52</var> EST</small><br><strong>Identified</strong> - There is an ongoing incident impacting assessments either loading or student attempts not saving. We have identified this issue to be caused by an outage incident with one of our partners. We continue to monitor the updates of that incident and will update the status page as we get more information.</p>tag:status.greatminds.org,2005:Incident/193774612023-12-12T00:00:38-05:002023-12-12T00:00:38-05:00Great Minds Planned Maintenance for December 11, 2023 starting at 7:00pm Eastern<p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>00:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>11</var>, <var data-var='time'>19:01</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>10:17</var> EST</small><br><strong>Scheduled</strong> - Great Minds will be conducting maintenance that will impact the Digital Platform, Digital Teacher Editions and Eureka Math Navigator on December 11th, between the hours of 7:00pm - 12:00am Eastern. Some downtime or parts of the Digital Platform not working are expected during this window. Updates will be made to the status page as work is completed.</p>tag:status.greatminds.org,2005:Incident/193780482023-12-08T10:30:00-05:002023-12-08T11:19:38-05:00Slow load times on greatminds.org<p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>10:30</var> EST</small><br><strong>Resolved</strong> - The greatminds.org site was loading slowly for all users. The root cause was identified as an issue with one of our partners. The issue is now resolved. Note that digital.greatminds.org was not affected during this window.</p>tag:status.greatminds.org,2005:Incident/191802662023-11-27T04:30:05-05:002023-11-27T04:30:05-05:00Great Minds Planned Maintenance for November 27, 2023 starting at 12:30am Eastern<p><small>Nov <var data-var='date'>27</var>, <var data-var='time'>04:30</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>27</var>, <var data-var='time'>00:30</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>20</var>, <var data-var='time'>09:40</var> EST</small><br><strong>Scheduled</strong> - Great Minds will be conducting maintenance that will impact access to Digital Teacher Editions and Eureka Math Navigator on November 27th, between the hours of 12:30am - 4:30am Eastern. The work will include about 3 hours of downtime during this window. Updates will be made to the status page as work is completed.</p>tag:status.greatminds.org,2005:Incident/190105952023-11-03T12:21:26-04:002023-11-03T12:21:26-04:00Affirm Slowness and Intermittent 500 errors<p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>12:21</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>12:19</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>11:21</var> EDT</small><br><strong>Identified</strong> - The root cause of the slowness within the Affirm application has been identified. The investigation of a fix is ongoing.</p><p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>09:42</var> EDT</small><br><strong>Investigating</strong> - The GreatMinds teams are currently reviewing observed slowness and errors within the Affirm application affecting some users. Updates to follow as the investigation continues.</p>tag:status.greatminds.org,2005:Incident/189487362023-10-28T17:00:27-04:002023-10-28T17:00:27-04:00Digital Platform Planned Maintenance for October 27, 2023 starting at 9:00pm Eastern<p><small>Oct <var data-var='date'>28</var>, <var data-var='time'>17:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>27</var>, <var data-var='time'>21:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>27</var>, <var data-var='time'>16:26</var> EDT</small><br><strong>Scheduled</strong> - Great Minds will be conducting maintenance to the Digital Platform within the window of October 27 at 9:00pm thru October 28 at 5:00pm Eastern. The work will impact assessment reporting specifically, reports may not be accessible while this work is being completed. Updates will be made to the status page as work is completed.</p>tag:status.greatminds.org,2005:Incident/189140542023-10-24T10:00:00-04:002023-10-24T11:33:25-04:00Errors During Login to digital.greatminds.org<p><small>Oct <var data-var='date'>24</var>, <var data-var='time'>10:00</var> EDT</small><br><strong>Resolved</strong> - From 10:00am to 10:45am Eastern today some users experienced slow logins or login errors due to an issue with Amazon Web Services. Amazon is tracking the issue and working to resolve it. We are closely monitoring the status and will update this incident if it continues.</p>tag:status.greatminds.org,2005:Incident/188272642023-10-17T10:28:23-04:002023-10-17T10:28:23-04:00Students unable to login<p><small>Oct <var data-var='date'>17</var>, <var data-var='time'>10:28</var> EDT</small><br><strong>Resolved</strong> - This issue has been resolved.</p><p><small>Oct <var data-var='date'>17</var>, <var data-var='time'>10:00</var> EDT</small><br><strong>Identified</strong> - We've identified an issue that is preventing many students from being able to login. We are currently working to resolve it.</p>tag:status.greatminds.org,2005:Incident/187433602023-10-11T12:00:53-04:002023-10-16T23:16:09-04:00Digital.greatminds.org Performing Slowly<p><small>Oct <var data-var='date'>11</var>, <var data-var='time'>12:00</var> EDT</small><br><strong>Resolved</strong> - After close monitoring we can confirm this issue is resolved.</p><p><small>Oct <var data-var='date'>11</var>, <var data-var='time'>09:56</var> EDT</small><br><strong>Monitoring</strong> - A fix was implemented yesterday evening and performance of the platform has been stable this morning. The platform is being closely monitored.</p><p><small>Oct <var data-var='date'>10</var>, <var data-var='time'>19:13</var> EDT</small><br><strong>Identified</strong> - The root cause has been identified and teams are working on resolution steps. Updates and monitoring to follow after this work and testing is complete.</p><p><small>Oct <var data-var='date'>10</var>, <var data-var='time'>15:18</var> EDT</small><br><strong>Update</strong> - Investigation continues on this issue. The current impact is that the Digital Platform is performing slowly throughout. The status is being changed to degraded performance and the teams continue to work on this with the highest priority. Updates will continue to be posted as progress is made.</p><p><small>Oct <var data-var='date'>10</var>, <var data-var='time'>10:51</var> EDT</small><br><strong>Update</strong> - The teams continue to investigate the outage. Login failures are intermittent at this time.</p><p><small>Oct <var data-var='date'>10</var>, <var data-var='time'>09:35</var> EDT</small><br><strong>Investigating</strong> - digital.greatminds.org is currently down. The teams are working on restoring service ASAP.</p>tag:status.greatminds.org,2005:Incident/186521692023-09-30T23:12:29-04:002023-09-30T23:12:29-04:00Many users unable to login<p><small>Sep <var data-var='date'>30</var>, <var data-var='time'>23:12</var> EDT</small><br><strong>Resolved</strong> - After close monitoring we can confirm the issue is resolved. Users should be able to login successfully now.</p><p><small>Sep <var data-var='date'>30</var>, <var data-var='time'>22:19</var> EDT</small><br><strong>Monitoring</strong> - We have implemented a fix and are closely monitoring to confirm it has resolved the issue.</p><p><small>Sep <var data-var='date'>30</var>, <var data-var='time'>13:43</var> EDT</small><br><strong>Investigating</strong> - We are investigating an issue that is preventing many users from being able to login in some cases or taking extremely long to log in in other cases.</p>tag:status.greatminds.org,2005:Incident/186462532023-09-29T21:01:26-04:002023-09-29T21:01:26-04:00Digital Platform Planned Maintenance for September 29, 2023 starting at 7:00pm Eastern<p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>21:01</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>19:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>17:59</var> EDT</small><br><strong>Scheduled</strong> - Great Minds will be conducting maintenance on the Digital Platform this evening, September 29th, between the hours of 7:00pm - 9:00pm Eastern. The work will include about 1 hour of downtime during this window. Updates will be made to the status page as work is completed.</p>tag:status.greatminds.org,2005:Incident/185671432023-09-24T01:00:42-04:002023-09-24T01:00:42-04:00Digital Platform Planned Maintenance for September 22, 2023 starting at 9:00pm Eastern<p><small>Sep <var data-var='date'>24</var>, <var data-var='time'>01:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>22</var>, <var data-var='time'>21:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>21</var>, <var data-var='time'>10:52</var> EDT</small><br><strong>Scheduled</strong> - Great Minds will be conducting maintenance to the Digital Platform within the window of September 22 at 9:00pm thru September 24 at 1:00am Eastern. The work will include about 6 hours of downtime for Assessments (viewing, administering, or scoring), 9/22 9:00pm to 9/23 3:00am Eastern. Reports will be down 9/22 9:00pm to 9/24 1:00am Eastern. Updates will be made to the status page as work is completed.</p>tag:status.greatminds.org,2005:Incident/185570412023-09-21T10:06:27-04:002023-09-21T10:06:27-04:00Eureka Math Navigator errors for some users<p><small>Sep <var data-var='date'>21</var>, <var data-var='time'>10:06</var> EDT</small><br><strong>Resolved</strong> - We have implemented measures to resolve the issue. We're continuing to closely monitor.</p><p><small>Sep <var data-var='date'>20</var>, <var data-var='time'>11:33</var> EDT</small><br><strong>Identified</strong> - Some users are experiencing issues accessing Eureka Math Navigator. We are working to resolve it. If you are unable to access Navigator you may find that closing your browser and re-opening it resolves it for you. This is a short-term workaround while we resolve the root cause.</p>tag:status.greatminds.org,2005:Incident/185498402023-09-20T03:00:57-04:002023-09-20T08:22:20-04:00Eureka Math Navigator errors<p><small>Sep <var data-var='date'>20</var>, <var data-var='time'>03:00</var> EDT</small><br><strong>Resolved</strong> - This issue has been resolved. Teachers now should be able to access Eureka Math Navigator.</p><p><small>Sep <var data-var='date'>19</var>, <var data-var='time'>18:10</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating an issue with Eureka Math Navigator that is preventing most users from being able to access it.</p>tag:status.greatminds.org,2005:Incident/183364742023-08-31T10:15:00-04:002023-08-31T11:18:22-04:00Assessment incident on Great Minds Digital Platform<p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>10:15</var> EDT</small><br><strong>Resolved</strong> - The GreatMinds Digital Platform experienced an issue in which teachers may not have been able to assign assessments to their classes for a brief period this morning. The teams were able to quickly resolve the issue and monitoring continues.</p>tag:status.greatminds.org,2005:Incident/183079322023-08-29T09:30:00-04:002023-08-29T10:40:01-04:00Assigning Incident on GreatMinds Digital Platform<p><small>Aug <var data-var='date'>29</var>, <var data-var='time'>09:30</var> EDT</small><br><strong>Resolved</strong> - The GreatMinds Digital Platform experienced an issue in which teachers may not have been able to assign assessments to their classes. The teams were able to quickly resolve the issue and monitoring continues.</p>tag:status.greatminds.org,2005:Incident/182616462023-08-25T15:09:23-04:002023-08-25T15:09:23-04:00Assigning Incident on GreatMinds Digital Platform<p><small>Aug <var data-var='date'>25</var>, <var data-var='time'>15:09</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>25</var>, <var data-var='time'>13:38</var> EDT</small><br><strong>Monitoring</strong> - The issue for teachers not being able to assign assessments/assignments has been resolved. The teams continue to monitor the Digital Platform.</p><p><small>Aug <var data-var='date'>25</var>, <var data-var='time'>12:48</var> EDT</small><br><strong>Update</strong> - The GreatMinds teams continue to investigate this issue while mitigating steps are also being prepared. Status updates will continue to be posted as work progresses.</p><p><small>Aug <var data-var='date'>25</var>, <var data-var='time'>11:45</var> EDT</small><br><strong>Investigating</strong> - The GreatMinds Digital Platform is currently experiencing issues in which teachers may not be able to assign out assessments and assignments to students. The teams are currently investigating the root cause.</p>tag:status.greatminds.org,2005:Incident/181456852023-08-15T00:01:42-04:002023-08-15T00:01:42-04:00Digital Platform Planned Maintenance for August 14, 2023 starting at 10:00pm Eastern<p><small>Aug <var data-var='date'>15</var>, <var data-var='time'>00:01</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'>14</var>, <var data-var='time'>22:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>14</var>, <var data-var='time'>17:00</var> EDT</small><br><strong>Scheduled</strong> - Great Minds will be conducting maintenance to the Digital Platform this evening, August 14th, between the hours of 10:00pm - 12:00am Eastern. The work will include about 30 minutes of downtime during this window. Updates will be made to the status page as work is completed.</p>tag:status.greatminds.org,2005:Incident/175979732023-06-23T06:01:25-04:002023-06-23T06:01:25-04:00Planned Maintenance for Classlink SSO on June 22, 2023 starting at 10:00pm Eastern<p><small>Jun <var data-var='date'>23</var>, <var data-var='time'>06:01</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'>22</var>, <var data-var='time'>22:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>15:41</var> EDT</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>15:40</var> EDT</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Jun <var data-var='date'>16</var>, <var data-var='time'>17:40</var> EDT</small><br><strong>Scheduled</strong> - Maintenance work will be completed within this window that will improve the functionality and stability of Classlink SSO to GreatMinds. Between 10:00pm - 12:00am Eastern there could be brief periods when Classlink SSO fails due to the updates being made. The rest of this maintenance window will be for testing and monitoring of Classlink authentication. Updates will be posted as work progresses and is completed.<br /><br />Please report any Classlink SSO access issue to GreatMinds support at the completion of this maintenance window if there is no further status update that work is ongoing.</p>tag:status.greatminds.org,2005:Incident/175605322023-06-21T06:00:15-04:002023-06-21T06:00:15-04:00Planned Maintenance - Clever SSO Downtime on June 20, 2023 starting at 10:00pm Eastern<p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>06:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'>20</var>, <var data-var='time'>22:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>10:59</var> EDT</small><br><strong>Scheduled</strong> - Great Minds will be conducting maintenance on June 20, between the hours of 10:00pm-6:00am Eastern. This work will cause Clever SSO to GreatMinds to fail briefly at times during this maintenance window. Updates will be made to the status page as work progresses and is completed.</p>