Many users unable to login

Incident Report for Great Minds

Resolved

After close monitoring we can confirm the issue is resolved. Users should be able to login successfully now.

Posted Sep 30, 2023 - 23:12 EDT

Monitoring

We have implemented a fix and are closely monitoring to confirm it has resolved the issue.

Posted Sep 30, 2023 - 22:19 EDT

Investigating

We are investigating an issue that is preventing many users from being able to login in some cases or taking extremely long to log in in other cases.

Posted Sep 30, 2023 - 13:43 EDT

This incident affected: Affirm, Digital Platform, and in Sync.